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Refund & Return Policy

Last updated 23 Sep 2026

1. General Policy

All ticket sales on MYPASS.PK are generally considered final. Due to the nature of live events and limited seating, we maintain a strict refund policy to ensure fairness to all customers and event organizers.

2. Eligible Refunds

Refunds will be processed in the following circumstances:

  • Event Cancellation: If an event is cancelled by the organizer, a full refund including service fees will be issued to all ticket holders.
  • Event Postponement: If an event is postponed, your tickets remain valid for the rescheduled date. If you cannot attend the new date, you may request a refund within 7 days of the postponement announcement.
  • Duplicate Charges: If you are charged more than once for the same order due to a technical error, the duplicate amount will be refunded immediately.
  • Failed Delivery: If you do not receive your ticket confirmation within 24 hours of successful payment, contact support for resolution.

3. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind or inability to attend.
  • Failure to present a valid QR code at the venue.
  • Partial event attendance or dissatisfaction with event quality.
  • Weather-related issues (unless the organizer officially cancels).
  • Service fees and processing charges (except in case of event cancellation).

4. Refund Process

To request an eligible refund:

  1. Contact us via WhatsApp or email within the applicable timeframe.
  2. Provide your order number and reason for the refund request.
  3. Approved refunds will be processed within 7-14 business days.
  4. Refunds are returned to the original payment method used for purchase.

5. Partial Refunds

In some cases, partial refunds may be offered at the discretion of the event organizer (e.g., downgrade from VIP to General Admission).

Last updated: September 2026